AP130 from expired Hivemanager Account

[ej]

I have 9 AP130 that is from Expired Hivemanager account, can you realese them?

The serial number is:

01301705030311
01301705030297
01301504100541
01301705030280
01301705030286
01301705030239
01301806142917
01301705030302
01301806142575

[SamPirok]

Hi @Neompx, thanks for reaching out. I see that device as currently registered to a different user in our system so I’ll need to reach out to the original owner to get approval for a transfer of ownership. I’ll let you know as soon as I hear back. If you’re still in contact with the original owner and can encourage them to answer my email, that may help speed things along a bit here. 

[Neompx]

Please help me.

• 01301801260963The device appears to be in use by another VIQ.

i can not add device to cloud

[SamPirok]

I’m sorry for the slow reply here, I was out of the office yesterday. Glad you were able to get things settled in the mean time. 

@Stefan K. if it were up to me, I’d add you in a heartbeat! 

[Stefan_K_]

I wish I could, but I’m just a community member. 

Maybe Extreme puts me on their payroll, then maybe I can help you with this in the future… 🙂

But I’m glad that it is resolved now.