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AP250 - The devices appear to be in use by another VIQ - error when adding to my account

AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1
New Contributor
Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982
224555c773c74dcb97be1a01e842b8d3.png

Please help me
Thank you
22 REPLIES 22

alexf1
New Contributor
can anyone help me?
Thank you

alexf1
New Contributor
Hi @Sam Pirok
I have the equipment here. Can you help me?
5IpRCkORtyjVEZIDzugQ_2c2144a54ebc8ee2d7ad3.jpeg

WjbdPnjdR7GdX1F5gBmg_2f8af506ff1f3f41660e5.jpeg

EnQJ0CX4SDGM3wETxWVR_5c4027d82dc1ed9fb4d02.jpeg
Y7DUy7oTJm2IO71A1Y5C_7c4fd3c6d9df198140ce6.jpeg
9gFi2JWQd2koHfc09GGi_dc7077ed7df4bdaae4e51.jpeg
SfrGK01hSNSbxKNWNIDK_e136d1b6dbaf1bf142be4.jpeg
Please Help me

alexf1
New Contributor
Hi
Can you help me check it again? Thank you

SamPirok
Community Manager Community Manager
Community Manager
Thanks for explaining. Even if you bought it through a third party seller like Ebay, we'll still need to speak to a local sales engineer to see if they can assist with a transfer of ownership when we can't contact the original owner. They are the only ones that can free up a device without prior approval from the original owner. Alternatively, you might want to consider returning those devices to the seller.

alexf1
New Contributor
Hi
I just bought it on ebay. But I can't install it again.
Thank you
GTM-P2G8KFN