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AP370 - The device appears to be in use by another VIQ.

AP370 - The device appears to be in use by another VIQ.

freddiedra
New Contributor

‎10-12-2024 05:43 AM

Hi there,

When registering my AP370 to ExtremeNetworks, I get the error code: The device appears to be in use by another VIQ.

The S/N is 03701308290255.

Please can I have some assitance on this, any help would be greatly appricated!

 

Kind Regards

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3 REPLIES 3

Brent_Addis
Contributor

‎10-14-2024 02:31 PM

It's just via the standard support portal. URL is here: https://extreme-networks.my.site.com/ExtrSupportHome

 

If you don't have an account you'll need one to log a support ticket.

-----
-Brent Addis / Extreme Black Belt #491

New to Extreme? Check out the Welcome series here - https://training.extremenetworks.com/welcome-series-1
Want to join the official Extreme learners discord? Let me know!
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Brent_Addis
Contributor

‎10-13-2024 12:23 AM

You'll need to log this with TAC. Your AP is still in use by another XiQ instance and will need removing from it.

As long as you can prove you have the AP, they will generally sort it pretty quick.

-----
-Brent Addis / Extreme Black Belt #491

New to Extreme? Check out the Welcome series here - https://training.extremenetworks.com/welcome-series-1
Want to join the official Extreme learners discord? Let me know!

freddiedra
New Contributor
In response to Brent_Addis

‎10-13-2024 01:24 AM

Thanks for your reply, how would I go about this?/Where could I accesss TAC?

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