This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

AP370 - The device appears to be in use by another VIQ.

AP370 - The device appears to be in use by another VIQ.

freddiedra
New Contributor

Saturday

Hi there,

When registering my AP370 to ExtremeNetworks, I get the error code: The device appears to be in use by another VIQ.

The S/N is 03701308290255.

Please can I have some assitance on this, any help would be greatly appricated!

 

Kind Regards

0 Kudos
3 REPLIES 3

Brent_Addis
Contributor

Monday

It's just via the standard support portal. URL is here: https://extreme-networks.my.site.com/ExtrSupportHome

 

If you don't have an account you'll need one to log a support ticket.

-----
-Brent Addis / Extreme Black Belt #491

New to Extreme? Check out the Welcome series here - https://training.extremenetworks.com/welcome-series-1
Want to join the official Extreme learners discord? Let me know!
0 Kudos

Brent_Addis
Contributor

Sunday

You'll need to log this with TAC. Your AP is still in use by another XiQ instance and will need removing from it.

As long as you can prove you have the AP, they will generally sort it pretty quick.

-----
-Brent Addis / Extreme Black Belt #491

New to Extreme? Check out the Welcome series here - https://training.extremenetworks.com/welcome-series-1
Want to join the official Extreme learners discord? Let me know!

freddiedra
New Contributor
In response to Brent_Addis

Sunday

Thanks for your reply, how would I go about this?/Where could I accesss TAC?

0 Kudos
GTM-P2G8KFN