Create extreme portal account

[Lala123]

I’m helping  my customer to create an Extreme portal account ( They have not added any device under their Extreamecloud iq pilot and are using  legacy license), but it didnt pass through. I got a reply saying they are unable to locate my account in our Database.

Is there any prerequisits to create the portal account.

Thanks.

[SamPirok]

Hello, my apologies for the delay here, but I see you were able to open a case for this request. I’d recommend following up with the case, they should be able to get a new account created for you.