Hey Dan, sorry for the long wait here, thanks for your patience. I have looked up those two devices and I see them still registered to their previous owner in our system, which would explain the error you're seeing. I've emailed the original owner to get permission to transfer ownership of these devices to you. Once we have that, I can remove the old records so you can add these devices to your own inventory. If we don't hear back from the original owner, I'll reach out to the old account team to see if we can get approval for the transfer from them instead. If the account team can't help us, we'll need to reach out to your local sales team to see if they can transfer ownership without contacting the original owner. I just wanted to let you know what the process looks like as it can take some time.
Please feel free to check in with me here for an update any time. I'll let you know as soon as I have any new information.