Hi everyone, I am using Extremecloud Connect account. Today it automatically upgraded to Extremecloud Pilot itself and at this point I no longer have the management of my wifi device. How do I switch back to Extremecloud Connect.
Hi all, I just received word that the issue should be cleared up now. If you’re still seeing issues with your Connect instances, please let me know. Thanks for your patience while we worked on this fix.
Thanks for your help with this guys, we’ve escalated this to engineering now. I’ll keep you posted as I hear more, please feel free to check in with me here for updates.
Also if you don’t mind sharing your VIQ ID with me (Global Settings> VIQ Management), that will help us look in to this as well. If you’d rather send the ID to me directly, please feel free to email community@extremenetworks.com with that information.
Can you confirm if anyone clicked the new “Link My Extreme Portal Account” option in the Global Settings> License Management section of the XIQ Connect instance?
