Hi everyone, I am using Extremecloud Connect account. Today it automatically upgraded to Extremecloud Pilot itself and at this point I no longer have the management of my wifi device. How do I switch back to Extremecloud Connect.
Hi all, I just received word that the issue should be cleared up now. If you’re still seeing issues with your Connect instances, please let me know. Thanks for your patience while we worked on this fix.
i got updated to Pilot as well. I spoke with Support and they got me a temporary entitlement to get management of my AP’s back. They are looking into the issue with my account going from Connect to Pilot.
I am on a tablet and all menus lead to the overview with the ap list and above with de message licensed device limit 0 etc ...add a license or unmanage non 5520 series device.
"Also if you don’t mind sharing your VIQ ID with me (Global Settings> VIQ Management), that will help us look in to this as well. If you’d rather send the ID to me directly, please feel free to email community@extremenetworks.com with that information. "
