Error - Unable to access data
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
‎03-16-2022 09:22 AM
Was giving it some time to see if it would work itself out, but I've now been getting this error regularly for weeks. Any clue if there is a way to resolve this or what is causing it?
I found the following posts but it doesn't appear to reference XIQ specifically, so I don't think I'm able to follow these same steps. Any update on this issue?
View Question
Connectedcommunity | remove preview | ||||||
|
Connectedcommunity | remove preview | ||||||
|
3 REPLIES 3
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
‎03-17-2022 03:03 AM
Hello,
Could you verify you have no filters applied? Sometimes you can get the unable to access data error in the manage page because there is a problematic filter object.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
‎03-17-2022 09:19 AM
No joy.
Just tried clearing all filters, clearing all browser data, logged back in... same error.
Just tried clearing all filters, clearing all browser data, logged back in... same error.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
‎03-16-2022 12:37 PM
The link is for the On-Premise version, so you won't have that option of clearing the logs like mentioned in the referenced post as the screenshot you posted is the VA DC by the looks of it. I've seen it occasionally in the past with the Cloud versions though not recently, but usually has been resolved by the engineering team after raising a support ticket. Likely affecting others on the VA2 not just your account specifically.