ExtremeCloud IQ Connect

[akin_oezguer]

Hi Community,

I wanted to register my following Aerohive APs on ExtremeCloud IQ Connect, but I get the following error:

A stake record of the device was found in the redirector.

Can you please support me?

Serial number:             33013071704790

02301407210208

02301506020139

Many thanks in advance.

Regards,
Akin

[SamPirok]

Happy to help! I’ve emailed you directly with instructions on how to get the firmware files you need, please let me know if I can help with anything else. 

[akin_oezguer · Accepted solution]

Dear Sam Pirok, 

thank you very much for supporting me in this task. 

Can you help me by updating my APs to the newest firmware? 

Thank you in advance!

Akin.

[SamPirok]

Hi Akin, thanks for letting us know, could you try adding those devices one more time for me?