08-24-2020 09:45 PM
We have Ap250s on latest 10.0r8 and Ive noticed we now have mismatches between whats shown on cloud and whats on APs thru SSH despite all having green ticks.
Ive also noticed very random old data in the configuration audits which changes depending on whether you do a full or delta update, not sure this isn’t just a weird bug in the auditing though as its completely random and seems totally unrelated to whats either in cloud or devices or any recent changes.
We have used mac address filtering successfully for 3 years, now suddenly mac address changes in cloud or additions are not sent to devices despite multiple full and delta updates, reboots etc
now when ssh into devices the macaddress list is missing 14 clients and for another 4 it has old data.
I cleared, then removed the user profiles involved, updated devices and checked they were actually clear through ssh, then rebuilt the user profiles and reloaded the mac address list, ( currently 82 items -has been way higher in previous years with no issues) and items are missing again and old macaddresses reappear as if from some sort of cache?
I also had 3 user assignments to seperate the macaddresses into groups of well under 32 which is the limit for user assignment items. when rebuilding the user profile I added a forth user assignment.
As soon as I reapplied the new rebuilt data to Aps they reverted back to the old 3 rules , again as from some sort of cache.I checked this data was cleared from the Aps so where is it coming from, what is happening. If there is some sort or error in the update why does it show as applied successfully.
Seems to have started in last month and may be related to firmware update but unsure.
what can I do to troubleshoot this, very confused,
08-26-2020 02:35 PM
Could you send me your case number via email at spirok@extremenetworks.com so I can check on the case for you to see what we can do to move it along?
08-25-2020 08:12 PM
yes tried that a week ago, having trouble proving out GTAC arrangement as its provided nationwide through the education system so they refuse to look at it, just getting desperate and hoping someone could help
08-25-2020 02:19 PM
You will likely need a case to troubleshoot these issues. I would recommend attaching the following data to the case to start with: