How to downgrade from CloudIQ Pilot to Connect

[Miguel-Angel_RO]

Hi community,

Is there a way to downgrade a CloudIQ Pilot account to A Connect one?

If not, is there a procedure to delete an existing account?

Thanks

Mig

[Miguel-Angel_RO]

Hi @Sam Pirok ,

Any news for me?

Thanks

Mig

[SamPirok]

I absolutely can Mig, I’ll let you know when that is complete. Thanks for providing the VIQ ID!

[Miguel-Angel_RO]

Thanks Sam,

Could you request the deletion of the VIQ Id: 140652 ?

Thanks

Mig

[SamPirok · Accepted solution]

Thanks for the mention @StephanH! Mig, as far as I know there is no way to downgrade from Pilot to Connect, you would need to register for a new Connect instance and build up from there.

To delete an existing instance (Connect or Pilot) we’d need to file a case so we can send the request to our dev ops team. The only information the case should need is your VIQ ID which you can find in Global Settings> VIQ Management. 

[StephanH]

Hello Mig,

there is no downgrade option from Pilot to Connect.

Regarding the acount deletion, maybe @Sam Pirok can help you here.