IQAgent connectivity issues to Server

[mis03]

Hi All,

I am unable to connect to the iqagent from  VR-Default , even when using configure iqagent server vr VR-Default command.  VR-Mgmt works fine.

I can ping out to internet fine using ip and dns name using VR-Default.

Please can someone help to resolve ?

* Switch-Stack.6 # ping vr VR-Default cnn.com

Ping(ICMP) 151.101.131.5: 4 packets, 8 data bytes, interval 1 second(s).

16 bytes from 151.101.131.5: icmp_seq=0 ttl=57 time=1.967 ms

16 bytes from 151.101.131.5: icmp_seq=1 ttl=57 time=2.017 ms

--- 151.101.131.5 ping statistics ---

3 packets transmitted, 2 packets received, 33% loss

round-trip min/avg/max = 1/1/2 ms

* Slot-1 Stack.7 # ping vr VR-Default google.com

Ping(ICMP) 172.217.168.238: 4 packets, 8 data bytes, interval 1 second(s).

16 bytes from 172.217.168.238: icmp_seq=0 ttl=112 time=9.438 ms

16 bytes from 172.217.168.238: icmp_seq=1 ttl=112 time=8.748 ms

--- 172.217.168.238 ping statistics ---

3 packets transmitted, 2 packets received, 33% loss

round-trip min/avg/max = 8/9/9 ms

* Switch-Stack.8 # ping vr VR-Default hac.extremecloudiq.com

Ping(ICMP) 34.253.190.222: 4 packets, 8 data bytes, interval 1 second(s).

Request timed out  <-----assumed AWS blocking pings!!

* Switch-Stack.1 # sh iqagent

------------------------------------------------------------------------------

State                               Enabled

Active VR                           VR-Default

User VR                             VR-Default

Serial Number                       JA042321G-01227

Other Stack Serial Numbers          JA042321G-00970(B)

----------------------------------  --------------------------------------------

Status                              CONNECT FAILED. RETRYING.. ATTEMPT 4

Version                             0.7.41

Debug                               ON

HTTP Proxy                          None

------------------------------------------------------------------------------

Association Method                  CLI

Association Url                     https://ie.extremecloudiq.com/hac-webapp/rest/v1/association

Poll URL                            -

Redirector FQDN                     hac.extremecloudiq.com

----------------------------------  --------------------------------------------

* Switch-Stack.2 # sh iqagent discovery

-----------------------------------------------------------------------------

Virtual Router       : VR-Default

    XIQ User FQDN/IP :

    XIQ DHCP IP      :

    XIQ DHCP FQDN    :

    Redirector       : hac.extremecloudiq.com

-----------------------------------------------------------------------------

* Switch-Stack.3 # sh iqagent discovery detail

IQAgent configured on VR VR-Default

    HTTP proxy                         : Not configured

    User configured FQDN/IP            : Not configured

    DHCP opt 43, sub-opt 225 (FQDN)    : Not provided

    DHCP opt 43, sub-opt 226 (IP)      : Not provided

    Redirector                         : hac.extremecloudiq.com

        Resolved IP                    : 34.253.190.222

        XIQ Status                     : Service available

        Data Center [JA042321G-01227]  : ie.extremecloudiq.com

            Resolved IP                : 34.253.190.216

            XIQ Server Status          : Connected

        Data Center [JA042321G-00970]  : Not onboa

[Ash_Finch]

Not massively familiar with switches, but would the switch have a different IP on vr-default vs vr-mgmt? If so, perhaps firewall is blocking connectivity on UDP 12222 from that particular network?