login extremecloudiq

[vdo]

Hi,

Sinds Yesterday when we login in the extreme cloudiq we doesn't see the devices anymore I think the Cloudiq had been updated yesterday and because 2fa has been turned on we now don't get the option to fill in the code. Does anyone have a solution we are not able to turn the 2fa off our selfs.

Regards,

Virgilio

[Christoph_S]

Hello VDO,

Are you still experiencing issue today?

Have you tried Firefox or Edge browsers?

As a workaround, try logging it via account that does not use 2fa or via another browser and disable 2fa for now. 

BR

[vdo]

Hi Christoph,

Yes we still experience this problem.
My colleague was able to login once with the otp 2fa and disabled the otp 2fa on his account.
He also created temporarly a new account without 2fa  for us for now till it's resolved.

BR

VDo