Need to unbind legacy APs from unknown VIQ account (No Invoice)

[Dilshan_Gayan]

Hi team,

I am trying to unbind 3 legacy access points from an old, unknown ExtremeCloud IQ (VIQ) account.

These were deployed several years ago by a former IT staff member who is no longer with our company, and we do not have the original purchase invoices or contract numbers. GTAC is unable to assist through the standard portal without an invoice, but we have physical possession of the hardware and need to get them managed on our own account.

Could a Community Manager please help me release these serial numbers? I am ready to provide photos of the MAC/Serial tags on the back of the physical devices via private message as proof of possession.

Thank you!

[SamPirok · Accepted solution]

Hi Dilshan, thanks for reaching out. Could you send me the serial numbers of the devices you need assistance with? I can't promise anything but I'll see what I can do for you on my side of things.