Problem with logging in to XIQ 21.1.20.24

[robert_maltari1]

There seems to be problem with logging in to XIQ after you were logged out due to innactivity. Nothing happens when you enter credentials and the only way to log in again is to completly close the browser (not just the tab), reopen in and then log back in.

Issue is present on latest Chrome, Edge and Firefox. Only browser that works is Safari.

Is there any browser setting we can enable or disable to get this working as it should?

[SamPirok]

Hey all, just wanted to let you know we’ve released 21.1.20.27 with the fixes for the previous issues with 21.1.20.24. You can find the new version here: https://extremeportal.force.com/ExtrProductDetail?id=01t2T000004typSQAQ

[robert_maltari1]

@Sam Pirok on the previous version we had problem with alerts not being sent which is much worse than this. We’re stuck with this version while hoping upcoming release includes this fix too.

We reported the issues to our partner.

[SamPirok]

Thanks for letting me know @mbesson. I checked on the CFD and it looks like they’ve recalled this image. I’d still encourage you all to open cases if you haven’t already so you can get updates as they work through this CFD. In the mean time though, the advice from GTAC is to revert to the previous image. I’m really sorry I don’t have better news, I know this release was a long time coming. 

[mbesson]

Hi Sam,

I see the same http/https hm-webapp issues robert is describing. I have to add manually https:// in front of the page that I reach after logging in, or else it times out. Weird to have to hack our own login page to enter our system…

Another funky trap I fall into is upon... logging *out*, in Safari, where I get stuck in an endless loop with the following error: https://iqva.ch/acct-webapp/login?errorcode=1 displaying “Looks like the email or password does not match our records. Please try again.”. The system seems to be trying to validate the values coming from my keychain. To exit the loop, I must hit the Esc key, then enter the Email field.

Third annoyance: the IQVA Login page is not Responsive. Typically, it’s extremely difficult to log in from an iPhone. You hardly see the Email-Password-Login fields and button, because now two thirds of the screen estate are used for ExtremeCloud IQ advertisement. Advertisement… How can we get rid of this wasted space?