Purchase Used AP230 - Process for Release from Old VIQ

[Generalismist]

Hi All

I’ve just purchased an AP230 from a 2nd hand resellers in the UK.

Tried to add to my Extreme Cloud IQ (is that what we call it?) and got the dreaded:

“the device appears to be in use by another VIQ.” message

Is there a way to have the serial released?

I’ve contacted the retailer, too, and can provide proof of purchase.

Cheers

[Generalismist]

A big thanks to Sam for sorting me out!

[SamPirok · Accepted solution]

Hi, if you can send the serial number to me I can see about freeing that device up for you. If you’d rather share this with me directly, please feel free to send the serial number to community@extremenetworks.com.