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Remove entitlement key

Remove entitlement key

marvin_de_wijs
New Contributor

We have an expired EK and an active EK which I both would like to remove as we do not administer them anymore. Question: How do I remove EK's?

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Thank you for that screenshot, my apologies I didn’t realize you were working with an on premises deployment. Unfortunately for those, the EKs have to be removed via the XIQ CLI. If you are able to open a case, a technician can help you do that. They will need your system ID to start that process for you, which you can see at the top of the license management page, so I would recommend including that in the case details. 

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5 REPLIES 5

SamPirok
Community Manager Community Manager
Community Manager

Hi Marvin, if you click on the silhouette icon in the upper right corner> Go to Global Settings> License Management (Left hand side menu)> Check the box next to the EK you would like to remove> Click Remove/Deactivate, that will remove your key from the XIQ instance. Is that what you were looking for? 

GTM-P2G8KFN