Hi Bobby, thanks for reaching out.
This guide reviews all the steps you should need to follow to set up a PPSK SSID. If you can't find anything off in your configuration, I'd be happy to take a look for you. To do this, we would need to:
1. Add me as an external admin to your XIQ account using the email address spirok@extremenetworks.com.
2. Tell me your XIQ Organization name so I can find your XIQ instance in the list of instances I have access to. To find your Organization name, you'll want to log in to XIQ> Click on the silhouette icon in the top right corner> Global Settings> You'll land on the Account Details page, just scroll down on this page to the Organization Information section and you should see the Organization Name at the top of this section.
3. Let me know what Network Policy/SSID Object/PPSK User Group you want me to look at for you. If you could also let me know an AP that should be using this PPSK SSID, that would help as well.
If you'd like to send any of this information to me directly, please feel free to email me at community@extremenetworks.com.
