B5 detects unsupported pluggable module

[Robert_Zdziebło]

Hello Guys, Our customer is complaining about newly delivered B5-series switches. He puts 10G SR SFP+ Module (10 Gigabit Ethernet SFP+ module, 850nm, MMF 26-300m link, LC connector, Extreme p/n: 10301) and gets following warning on console: <162>Dec 9 13:59:33 10.10.79.82 EDB[190093792]: edb_bxs.c(1985) 32 This is from manager 1 % Unsupported pluggable module detected on ge.2.47 Switch was factory delivered with 6.71.03.0025 firmware; update to the newest 6.81.06.0002 version didn't help. According to RN module should be detected properly (?) Any ideas ? REGARDS Robert

[Curtis_Parish1]

There are only two SFP+ slots on a B5K. 47 and 48 are combo RJ45/SFP slots . Can you have them plug the transceiver into the bottom right slot and post the results of the following commands?

show port status tg.*.*
show port status ge.*.47
show port status ge.*.48

[Robert_Zdziebło]

Yes, but customer said he also tried modules on all four sfp+ slots, including 10G ones.

[Curtis_Parish1]

Your original post said 10G module was inserted into slot 47. Slot 47 is not a 10G slot. Only 49 and 50 are 10G.

[Robert_Zdziebło]

The model is B5K125-48. I'll check 10g port tomorrow, thank you for suggestions.

[Alex24]

Hello Robert,

Can you verify the model of the B5 you are using this optic in? The 10gig capable models should start with a B5K where the 1gig only models are B5G

The 10301 optics should be supported on the B5's however it appears you are plugging the optic into a 1gig port. The "ge" of the "ge.2.47" identifies the port in that error message as a gig port. 10gig ports will have a "tg" in the first section of the port string.

Regards,

Alex