Create a Case Problem

[Mubashir_Ali]

Hi, I want to download X430 Software, I dont have valid warranty and i am looking for paid version. When i go through Create a Case, in 4th step (Details), page show error 404 i.e Sorry, we're unable to locate the page you are looking for.Error occurred while loading a Visualforce page. Any Help?

Thanks in advance

[Ken_Thomas]

Mubashir Ali, very sorry that you had this issue. We have reproduced this issue and are working on a fix for this problem. In the meantime, as a workaround you can always call GTAC if you are unable to create your case in the Extreme Portal.

[Tripathy__Priya]

Please find below article helps in creating case with GTAC:

https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal/