Download Recommended XOS Releases
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‎06-07-2016 12:35 PM
Hello, I'm trying to download the recommended releases for certain switches but when I input the serial numbers of these devices, they only return unsupported versions. I'm trying to update 250e/450e devices. Any Ideas? Thanks Ian
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‎06-07-2016 01:00 PM
Hello Ian,
What you can download is based on the support contract attached to the S/N. If you do not have an active support contract you can only download up to the major release at the time of purchase. For example:
If 15.3 is the latest available when it is purchased you can only download version within the 15.3 major release and below.
What you can download is based on the support contract attached to the S/N. If you do not have an active support contract you can only download up to the major release at the time of purchase. For example:
If 15.3 is the latest available when it is purchased you can only download version within the 15.3 major release and below.
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‎06-07-2016 12:53 PM
Hi Ian, please take a look at the articles below:
How does my product warranty affect available EXOS downloads?
How to obtain a copy of the EXOS software and upgrade EXOS switches
How does my product warranty affect available EXOS downloads?
How to obtain a copy of the EXOS software and upgrade EXOS switches
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‎06-07-2016 12:48 PM
I understand that thank you but why is it i can;t download them myself yet with newer switches (450-g2) i can download the latest versions?
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‎06-07-2016 12:45 PM
Please see the link below:
http://documentation.extremenetworks.com/hw_sw_compatibility/hardwaresoftwarecompatibility/r_exos-re...
For 250e/450e, the latest recommended/supported version is EXOS 15.3.5.2-patch1-9.
If you have an active support contract (minimum TAC & OS), then you should get the last recommended code release for e-series switches.
http://documentation.extremenetworks.com/hw_sw_compatibility/hardwaresoftwarecompatibility/r_exos-re...
For 250e/450e, the latest recommended/supported version is EXOS 15.3.5.2-patch1-9.
If you have an active support contract (minimum TAC & OS), then you should get the last recommended code release for e-series switches.
