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esupport download site problems?

esupport download site problems?

Paul_Thornton
New Contributor III

‎05-10-2016 07:01 AM

A quick question... Are there any issues with the esupport site at the moment?

I can't get any downloads for the X480, despite entering an X480's serial number. All I get is a bunch of older EXOS releases, the most recent being 15.5.1 and I'd quite like to upgrade the 15.7.1 that we're already running, not go backwards.

Paul.
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2 REPLIES 2

Paul_Thornton
New Contributor III

‎05-10-2016 07:47 AM

I've raised a TAC case asking them to check entitlement - the only two I have I've tried, and they most certainly should be on support.

Paul.
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Ronald_Dvorak
Honored Contributor

‎05-10-2016 07:25 AM

Could you try another serialnumber - it happend to me too - the issue was that the switch was not longer under contract so I wasn't able to see/load the newest code.

-Ron
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