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Extreme Networks Summit 400 48t switch

Extreme Networks Summit 400 48t switch

mattk
New Contributor II
It seems there is no way for me to get the latest firmware (7.8.4 I think?) from Extreme Networks for my Summit 400 48t switch becuase it is "End of Life".

Why can't Extreme Networks provide free firmware updates on their website with an easy registration/login process like many other companies? Instead I'm directed to a partner who won't talk me to because my product is at the end of its life cycle. This discourages me from purchasing anything from Extreme Networks or their partners in the future as there seems no easy way for customer self service.
15 REPLIES 15

Sumit_Tokle
Contributor
It's always depends upon what contract you have on device. If device is cover under partnerworkplus then you have to contact to partner else you can directly contact TAC and get the assistance.
GTM-P2G8KFN