Not able to see Cookie Id on a Packet In on Extreme x440

[Azahar_Machwe]

We are running few VLANs in Hybrid mode (openflow enabled). But in the packet in that we get we are not able to see the cookie id.

Cookie Id is 0x00000000000000
Match field is just contains the port number

We were expecting the cookie id to match the non-zero cookie id on the flow and the matching condition.

We can see the packet counts going up on the flow so we know it is being activated.

Help please!

Version info:

Switch : 800552-00-05 1520N-44732 Rev 5.0 BootROM: 1.0.2.1 IMG: 16.1.3.6
PSU-1 : Internal PSU-1 800592-00-05 1507A-45210
PSU-2 :

Image : ExtremeXOS version 16.1.3.6 by release-manager
on Thu Feb 4 13:10:10 EST 2016
BootROM : 1.0.2.1
Diagnostics : 3.1

[Chris_Sargent]

The case management website does not recognise any of the serial numbers of our switches and then sends us to a 404 page anyway. Is there another way to create a ticket?

Serial numbers: 1520N-44732 or 1511N-4073

[Azahar_Machwe]

Definitely will do that.

[Ram3]

Could you open a case and provide us the below requested outputs?

1. show openflow
2. show openflow controller
3. show openflow flows
4. show openflow groups
5. show openflow ports
6. show openflow ports
7. show openflow ports advertised
8. show tech
9. Where did you capture the packets to verify the cookie-id is not matching?
10. Is this cookie-id mismatch causing any issues with network traffic?