Stuck at "Authentication Service(AAA) on the master node is now available for login." Can't send ANY keyboard input.

[choppaholic26]

I created an account just for this issue as the only mention of this issue seems to be unsolved.

https://community.extremenetworks.com/extremeswitching-exos-223284/locked-at-authentication-serice-a...

I'm trying to access the bootrom on several x460 switches but holding the spacebar does nothing. At first I suspected it was my timing being off but I now realize the problem is that no keyboard input is being sent at all. Here's where I'm stuck:

Extreme Networks Alternate BootStrap Image Starting CRC of Default image Using Default image ... Extreme Networks Default BootLoader Image DRAM Post Press and hold the to enter the bootrom. Copyright 2003 - 2011 Extreme Networks, Inc. Loading EXOS Image ... Running Image ...loaded at: 85000000 85456000 zimage at: 85006130 8545591D Uncompressing Linux at load address 80200000 Now booting the kernel Starting ExtremeXOS 12.5.4b5 Copyright (C) 1996-2012 Extreme Networks. All rights reserved. Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135; 7,448,045; 7,447,777; 7,453,874; 7,463,628; 7,483,370; 7,499,679; 7,502,374; 7,539,750; 7,522,516; 7,546,480; 7,552,275; 7,554,978; 7,558,273; 7,568,107; 7,577,996; 7,581,024; 7,580,409; 7,580,350; 7,584,262; 7,599,292; 7,602,721; 7,606,249; 7,606,240; 7,606,263; 7,613,209; 7,619,971; 7,646,773; 7,646,770; 7,649,879; 7,657,619; 7,657,635; 7,660,259; 7,660,894; 7,668,969; 7,672,228; 7,675,915; 7,689,678; 7,693,158; 7,710,993; 7,719,968; 7,724,734; 7,724,669; 7,733,899; 7,752,338; 7,773,507; 7,783,733; 7,792,058; 7,813,348; 7,814,204; 7,817,549; 7,817,633; 7,822,038; 7,822,032; 7,821,931; 7,823,199; 7,822,033; 7,835,348; 7,843,927; 7,856,019; 7,860,006; 7,889,750; 7,889,658; 7,894,451; 7,903,666; 7,908,431; 7,912,091; 7,936,764; 7,936,687; 7,944,942; 7,983,192; 7,990,850; 8,000,344; 8,055,800; 8,059,658. (pending-AAA) login: Authentication Service (AAA) on the master node is now available for login.


Pressing Enter does nothing so I can't use REBOOT AS MASTER-CAPABLE.

Changing settings like the rate, parity, or flow control to the following does not work either.

https://extremeportal.force.com/ExtrArticleDetail?an=000080869

I've tried Windows, Ubuntu, Mint, CentOS. Putty, Minicom, different cables and hardware but the problem persists.

[choppaholic26]

Yeah I have various Cisco products I'm consoling into just fine which is what makes this so strange.

[Drew_C]

Do you have other devices with console ports that you can try with your setup? It's unlikely that all of your X460s would have some type of failure preventing input from working.

[choppaholic26]

I don't think you read my post at all. My whole issue is that the keyboard input is not working whatsoever. That includes holding the spacebar to enter the bootrom...

[Furkan_Sabanci]

Hi,

Try that;
Enter bootrom on start, hold space and enter. In bootrom select another version. enter command prompt "boot 2" or if you using secondary image use command "boot 1". try the first command if you see all same then try the other command.

Even you cannot access the login prompt, you can use that link to load image from zero. In my experience it was best solution. Here is the link:

bootrom firmware

Regards
Furkan Sabanci