Switch reboot after Fatal exception: panic
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‎02-11-2018 03:52 PM
Hi, We have an unexpected reboot in our switch Extreme Networks X670G2, these are the show switch and show logs, the switch before the reboot has the firmware 16.1.3.6.
SBJ-EXT_AGREG.4 # show switch
SysName: SBJ-EXT_AGREG
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 00:04:96:99:83:24
System Type: X670G2-48x-4q
SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled
Current Time: Sun Feb 11 11:55:59 2018
Timezone: [Auto DST Disabled] GMT Offset: -300 minutes, name is Lima.
Boot Time: Sun Feb 11 09:25:13 2018
Boot Count: 19
Next Reboot: None scheduled
System UpTime: 2 hours 30 minutes 46 seconds
Current State: OPERATIONAL
Image Selected: primary
Image Booted: primary
Primary ver: 22.3.1.4
patch1-4
Secondary ver: 16.1.3.6
Config Selected: primary.cfg
Config Booted: primary.cfg
Config Automatic: NONE
primary.cfg Created by ExtremeXOS version 22.3.1.4
2870004 bytes saved on Sun Feb 11 11:18:53 2018
LAA MAC: Locally Administered MAC Address Disabled
SBJ-EXT_AGREG.5 # show log
02/11/2018 09:25:35.32 Starting hal initialization ....
02/11/2018 09:25:34.85 The Node Manager (NM) has started processing.
02/11/2018 09:25:34.81 The Event Management System logging server has started.
02/11/2018 09:25:34.78 DM started
02/11/2018 09:25:34.34 EPM Started
02/11/2018 09:25:34.33 Booting after System Failure.
02/11/2018 09:25:33.15 Changing to watchdog warm reset mode
02/11/2018 09:16:59.53 CPU 1: Kernel thread was stuck for 2.81 seconds, jiffies: 7692195870
02/11/2018 09:16:59.53 Fatal exception: panic in 5 seconds
02/11/2018 09:16:59.53 CPU 3: Kernel thread was stuck for 2.17 seconds, jiffies: 7692195870
02/11/2018 09:16:58.96 EAPS Shared-port 5 - Neighbor unreachable
02/11/2018 09:16:56.94 CPU 1 Unable to handle kernel paging request at virtual address 0000000500000006, epc == ffffffff80342824, ra == ffffffff8052a724
Thanks ind advanced for your help.
SBJ-EXT_AGREG.4 # show switch
SysName: SBJ-EXT_AGREG
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 00:04:96:99:83:24
System Type: X670G2-48x-4q
SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled
Current Time: Sun Feb 11 11:55:59 2018
Timezone: [Auto DST Disabled] GMT Offset: -300 minutes, name is Lima.
Boot Time: Sun Feb 11 09:25:13 2018
Boot Count: 19
Next Reboot: None scheduled
System UpTime: 2 hours 30 minutes 46 seconds
Current State: OPERATIONAL
Image Selected: primary
Image Booted: primary
Primary ver: 22.3.1.4
patch1-4
Secondary ver: 16.1.3.6
Config Selected: primary.cfg
Config Booted: primary.cfg
Config Automatic: NONE
primary.cfg Created by ExtremeXOS version 22.3.1.4
2870004 bytes saved on Sun Feb 11 11:18:53 2018
LAA MAC: Locally Administered MAC Address Disabled
SBJ-EXT_AGREG.5 # show log
02/11/2018 09:25:35.32 Starting hal initialization ....
02/11/2018 09:25:34.85
02/11/2018 09:25:34.81
02/11/2018 09:25:34.78
02/11/2018 09:25:34.34
02/11/2018 09:25:34.33
02/11/2018 09:25:33.15
02/11/2018 09:16:59.53
02/11/2018 09:16:59.53
02/11/2018 09:16:59.53
02/11/2018 09:16:58.96
02/11/2018 09:16:56.94
Thanks ind advanced for your help.
2 REPLIES 2
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‎02-13-2018 04:01 PM
Hi Doug, We dont have free support anymore in thaqt switch, So i would appreciate if you or somebody can help me here,
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‎02-13-2018 04:01 PM
I would suggest you open a ticket with the GTAC: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...
Doug Hyde
Director, Technical Support / Extreme Networks
Director, Technical Support / Extreme Networks
