X460G2-24x-10G4 Booting after System Failure

[Alexandr_P]

Hello, all!

Switch X460G2 is stopped.
In this time in logs only
Booting after System Failure.

But what mean?
->show debug system-dump
===============================================
Switch system dump information
===============================================
core_dump_info storage: 8/5120 used [empty]
failure: kernel oops
reason: NMI0
time: Wed Dec 19 22:35:02 2018
.
.
.
log: ... g Address: 0x00000000016a1480, Data: 0x2030786666613834
log: <0>
log: <0>CPU0: NMI at 0xffffffff80001198, liveness (343916, 4295035048)

Few months ago was such situation.
Was made upgrade from EXOS 16.1.3.6 patch1-11 to 21.1.5.2 patch1-2

Thank you!

[Alexandr_P]

Hi, Drew!

Main question - is it HW or SW problem.

Because for now Customer have no valid service, but X460 has LLW.

So if it HW problem, we could make RMA case, without any additional payment.
If it SW problem we have to give to Customer 2 options:

• renew service
• one-time case opening

Thank you!

[Drew_C · Accepted solution]

You'll probably want to get a case opened with GTAC on this. There may not be a lot they can determine since it is working fine now after the reboot, but by opening a case, there will at least be some history to follow.

[Alexandr_P]

Update.

Earlier switch rebooted.
In this case switch stops responding, network is down, LED MGMT blinking, only after hard reboot (by power cord) switch is booted.
There wasn't possibility to look in with console.

Thank you!