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Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

prasanth_gunnam
New Contributor

‎06-12-2017 08:44 AM

We recently purchased netsight software, and was able to discover all the switches and getting all events messages. But unable to get the traps and syslogs. Followed the procedure mentioned in document, but not helped. I am getting an warning message in traps window "unable to find events in log file" .
Request you to please support for getting the same.

regards,
Prasanth Gunnam
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29 REPLIES 29

prasanth_gunnam
New Contributor

‎06-13-2017 04:38 AM

awaiting for your reply....
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prasanth_gunnam
New Contributor

‎06-12-2017 12:02 PM

Awaiting for your reply.....
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prasanth_gunnam
New Contributor

‎06-12-2017 12:02 PM

It would be any configuration missing? I am communication through SNMPV3 ....
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prasanth_gunnam
New Contributor

‎06-12-2017 10:42 AM

Yes we installed netsight in Windows server 2008 R2, we allowed everthing in firewall (any-any).
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Ryan_Yacobucci
Extreme Employee

‎06-12-2017 10:38 AM

Hello,

Can you turn off the firewall? Sounds like it's NetSight install on a Windows system?

Also, I would install and run wireshark on the NetSight server and trigger a trap. I would be good to verify that the trap is making it to NetSight, and then investigate why NetSight isn't processing the trap.

Thanks
-Ryan
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GTM-P2G8KFN