Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

[prasanth_gunnam]

We recently purchased netsight software, and was able to discover all the switches and getting all events messages. But unable to get the traps and syslogs. Followed the procedure mentioned in document, but not helped. I am getting an warning message in traps window "unable to find events in log file" .
Request you to please support for getting the same.

regards,
Prasanth Gunnam

[Ronald_Dvorak]

Sorry for the confusion but I don't work for Extreme.
https://community.extremenetworks.com/extreme/topics/extreme-embassadors-program

Where are you from ?

You'd open a ticket from the GTAC so someone could support you in a remote session - I think in this case that would be the better/easier solution.
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

[prasanth_gunnam]

Dear Ronald,

We have purchased the netsight software and Extreme switch (more than 100), can you people support us by assigning local resource to resolve the issue?

regards,
Prasanth

[Ronald_Dvorak]

I advice you to hire a Extreme partner that is trained on the product

You could find one in your region via this page.....
http://www.extremenetworks.com/partners/where-to-buy/

[prasanth_gunnam]

i am not getting strong support from Extreme, we are regular customer to Extreme networks.

Regards,
Prasanth

[prasanth_gunnam]

I have tried this command line, still traps are not getting, shall i send the snap shot of "show snmp targetaddr" and "show snmp targetparams" ?