wifi connection drops

[Laura4]

We use Enterasys 3605 APs in our classrooms. Radio 1 is a/n on 5.0GHz and Radio 2 is g/n on 2.4 GHz. Our 3 SSIDs (wlan, wpa, n) are on both radios. Our users have iPads and Mac air laptops. Users report their wifi connection being dropped. A user will be connected to the wifi in one room ,and then when they go to a different room; their connection drops.

[Laura4]

we don't have Auto Tx Power Ctrl (ATPC) enabled . what does that option do?

[Ronald_Dvorak]

Could you check the controller report "active APs" to look for the channel / tx power used on the affected AP.
Do you see any client connected to this AP in the "clients by AP" report.

[Laura4]

All the APs are up and running. And There are clients attached.

[Sean_Hogston]

Ekahau has a free tool called Heatmapper. Designed for homes so it's limited on how many APs can be placed on a map. Then Inssidr from meta geek will give a good visual of signal levels as you walk around but dosnt do maping. There is a good tool on the Mac now called NetSpot. It's pretty inexpensive so that may be an option and it does heatmaping as well.

[Laura4]

Thanks, I have netspot, but don't have time to go take measurements, unfortunately.