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RESOLVED: Community Login Issues with Portal Accounts

RESOLVED: Community Login Issues with Portal Accounts

Drew_C
Valued Contributor III
Hi everyone,
I've been informed of a potential issue affecting login to The Hub when using Extreme Portal account credentials. Some users are being incorrectly instructed to register for a new portal account, rather than being authenticated. For those of you familiar with The Hub with a known valid account, please ignore this message. New users will still need to register.

I have notified our IT team so they can investigate. I'll post updates here when I know more.

I'd also like to thank those of you who have emailed me directly to let me know about this issue.

-Drew
5 REPLIES 5

Drew_C
Valued Contributor III
This should be resolved now.
GTM-P2G8KFN