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RESOLVED: Community Login Issues with Portal Accounts

RESOLVED: Community Login Issues with Portal Accounts

Drew_C
Valued Contributor III
Hi everyone,
I've been informed of a potential issue affecting login to The Hub when using Extreme Portal account credentials. Some users are being incorrectly instructed to register for a new portal account, rather than being authenticated. For those of you familiar with The Hub with a known valid account, please ignore this message. New users will still need to register.

I have notified our IT team so they can investigate. I'll post updates here when I know more.

I'd also like to thank those of you who have emailed me directly to let me know about this issue.

-Drew
5 REPLIES 5

Sandeep_Gehi
New Contributor
i am having the same issue. I cant log in , we are based in Dubai and my account is (removed_by_admin).

Please advice how can i get it fixed.

Drew_C
Valued Contributor III
Hi Sandeep,
I'm not aware of any issues with logins at this time. Please email a screenshot of the problem (including any error messages) to community@extremenetworks.com

Ronald_Dvorak
Honored Contributor
Thanks, finally I'd post again šŸ™‚

davidj_cogliane
Contributor
Yup,
I just noticed that it was.
GTM-P2G8KFN