RESOLVED: Community Login Issues with Portal Accounts

[Drew_C]

Hi everyone,
I've been informed of a potential issue affecting login to The Hub when using Extreme Portal account credentials. Some users are being incorrectly instructed to register for a new portal account, rather than being authenticated. For those of you familiar with The Hub with a known valid account, please ignore this message. New users will still need to register.

I have notified our IT team so they can investigate. I'll post updates here when I know more.

I'd also like to thank those of you who have emailed me directly to let me know about this issue.

-Drew

[Sandeep_Gehi]

i am having the same issue. I cant log in , we are based in Dubai and my account is (removed_by_admin).

Please advice how can i get it fixed.

[Drew_C]

Hi Sandeep,
I'm not aware of any issues with logins at this time. Please email a screenshot of the problem (including any error messages) to community@extremenetworks.com

[Ronald_Dvorak]

Thanks, finally I'd post again 🙂

[davidj_cogliane]

Yup,
I just noticed that it was.