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XMC failed to backup Avaya ERS switches via BOSS-SFTP script

XMC failed to backup Avaya ERS switches via BOSS-SFTP script

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Rafael_Lopez
New Contributor

ā€Ž09-24-2018 07:19 PM

When using the included "BOSS-SFTP" script to backup various recent builds of Avaya ERS switches, the backups fail to authenticate to XMC. I am not sure what credentials the script is using to authenticate to the XMC server or how to change it. I have tested an SFTP client from my PC to the XMC server using my and root credentials and I am able to get a session so I know XMC is listening. Here is syslog output from an ERS (10.33.20.10) running the script to connect to the XMC server (10.50.26.222) and failing to authenticate.

2018-09-24 13:11:12 Daemon.Info 10.33.20.10 Sep 24 13:11:13 ETR_Olive SSH:SSHC: Password Authentication failure
2018-09-24 13:11:12 Daemon.Info 10.33.20.10 Sep 24 13:11:13 ETR_Olive SSH:SSHC: ASCII CFG upload SFTP failure
2018-09-24 13:11:37 Daemon.Info 10.33.20.10 Sep 24 13:11:37 ETR_Olive SNMP:Trap: bsnConfigurationSavedToNvram
2018-09-24 13:11:42 Auth.Info 10.33.20.10 Sep 24 13:11:42 ETR_Olive SSH: [ssh]#6 Session closed (lost connection), IP address: 10.50.26.222, access mode: r/w
2018-09-24 13:11:42 Auth.Info 10.33.20.10 Sep 24 13:11:42 ETR_Olive SSH: [ssh]#6 Connection closed (lost connection), IP address: 10.50.26.222
XMC reports the results as follows:

Archive Save Management Center Archive: (10.33.20.10) Version Stamp: Sep 24, 2018 2:23:40 PM - % Failed to authenticate the connection. :
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TachyBirdy
New Contributor

ā€Ž05-17-2021 06:42 PM

Hello - Iā€™ve been meaning to reply to this.

Our Security engineers said NO WAY to the root account being used in this manner.

I asked the Linux sysadmin to create an account (example name of ā€œsecure_backupā€)

 

Then from Administration ā†’ Options ā†’ Inventory Manager ā†’ Data Storage we set the directory path to:

/home/secure_backup

 

Then from Administration - ā†’ Options ā†’ Inventory Manager ā†’ File Transfer ā†’ SFTP Server Properties ā†’ Login Information, we unchecked Anonymous and filled in the Username and Password

 

Then from Administration - ā†’ Options ā†’ Inventory Manager ā†’ File Transfer ā†’ SFTP Server Properties ā†’ Firmware Directory Path, we set the path to:

/home/secure_backup/firmware/images/

 

Then from Administration - ā†’ Options ā†’ Inventory Manager ā†’ File Transfer ā†’ SFTP Server Properties ā†’ Root Directory Path, we set the path to:

/home/secure_backup/

 

And we were all set.

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Ronald_Dvorak
Honored Contributor

ā€Ž09-24-2018 07:29 PM

You'd set the file transfer user/pw in the Administration > Options....

6c9a6a1dad7a4b69a1915c03e10b5e08_RackMultipart20180924-104311-ll8sd-XMC_filetransfer01_inline.png



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