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ap460c hardware radio system core dump error

ap460c hardware radio system core dump error

vindiaz
New Contributor

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We are currently experiencing a critical issue with one of our Extreme Networks AP460C units. The device has been generating core dump errors, and despite multiple troubleshooting attempts, it is unable to establish a mesh connection.

Here are the key details:

  • Issue: System core dump critical error
  • Symptoms: The unit fails to mesh with other access points.
  • Troubleshooting Steps Taken:
    • Multiple factory resets
    • Firmware updates to the latest stable release
    • Reconfiguration attempts from scratch

Despite these efforts, the issue persists and continues to impact our network reliability. We would greatly appreciate your assistance in diagnosing and resolving this matter.

 

Thank you in advance for your support.

1 REPLY 1

Christoph_S
Extreme Employee

Hello @vindiaz,

We'll have to look at the tech data, logs, core dump info to determine root cause. Please create a GTAC ticket for this issue. 

BR,

Christoph S.
GTM-P2G8KFN