Clients can't connect to wifi because or RADAR rule but there is no message in the log or reports

[Verus]

Hi,
We have 3705i AP's with C25 wifi controller and radar.
One of the prevention rules prevented making a connection to the wifi.
That's not the main problem but the laptop couldn't connect to the wifi and I got the message in windows that the key was not correct.
The problem was one of the prevention rules in RADAR.
As soon as I unclick that prevention rule or disable RADAR on that AP, I have my connection back.

It's not a big problem that this happens but it is more a problem that I don't see in the reports or in the logs that a computer can't connect.

I checked the RADAR reports but couldn't find anything about it, the same for the controller logs.
Am I looking in the wrong place ? What log or report should I check ?

thanks,
Philippe.

[Verus]

Hi, thanks for the reply.
Do I have to call the contact center in Belgium or to US ?
thanks,
Philippe.

[Doug]

Verus,

If you have some time I would suggest you contact us here in the GTAC and we will gladly take a look at this for you.

http://www.extremenetworks.com/support/contact

[Verus]

The rule was:
Prevent authorized stations from roaming to external honeypot APs

[Ronald_Dvorak]

Could you please tell us which rule exactly was disabled to solve the problem.