NAC captive portal shows endless "registration" after successful logon
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‎05-07-2018 07:47 PM
Hello, team,
I configure interation of V2110 and NAC Captive portal. User database is an Active Directory.
When users joins SSID he us redirected to NAC's captive portal. If login&password are OK, user gets endless "registration".
At this moment I don't see the user in End-Systems in NAC. There are no logs and ideas how to find out what is a reason.
Please, take a look at my screens below if it may help. I can share all information required.
Please, share your ideas how to solve the issue!
Many thanks in advance,
Ilya
I configure interation of V2110 and NAC Captive portal. User database is an Active Directory.
When users joins SSID he us redirected to NAC's captive portal. If login&password are OK, user gets endless "registration".
At this moment I don't see the user in End-Systems in NAC. There are no logs and ideas how to find out what is a reason.
Please, take a look at my screens below if it may help. I can share all information required.
Please, share your ideas how to solve the issue!
Many thanks in advance,
Ilya
11 REPLIES 11
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‎05-08-2018 10:13 AM
I'd suggest opening a ticket with GTAC. We would need to enable diagnostics and gather forensics to get an idea of what's going wrong.
Thanks
-Ryan
Thanks
-Ryan
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‎05-08-2018 10:13 AM
Hello Ryan,
even if there is no existing equipment/contract I'm sure that you will get support from Extremenetworks in this case.
You can get in touch also with your SE and Account Manager for this end customer.
Regards
Umut Aydin
Escalation Support Engineer
even if there is no existing equipment/contract I'm sure that you will get support from Extremenetworks in this case.
You can get in touch also with your SE and Account Manager for this end customer.
Regards
Umut Aydin
Escalation Support Engineer
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‎05-08-2018 10:13 AM
Hello, Ryan,
unfortunately, I can't do that. This is POV (Prove of Value) project for a customer who has already bought Netsight, but considering buying NAC.
So, I can't open GTAC case for NAC issues.
unfortunately, I can't do that. This is POV (Prove of Value) project for a customer who has already bought Netsight, but considering buying NAC.
So, I can't open GTAC case for NAC issues.
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‎05-07-2018 08:34 PM
Hello,
Make sure that the time between the EAC and EWC are within 300 seconds:
If the times are off by more than 300 seconds the controller will not accept the reauthentication request from NAC and the client will never move out of the Unregistered role:
GTACKnowledge - NAC End Systems Hung in Captive Portal
Thanks
-Ryan
Make sure that the time between the EAC and EWC are within 300 seconds:
If the times are off by more than 300 seconds the controller will not accept the reauthentication request from NAC and the client will never move out of the Unregistered role:
GTACKnowledge - NAC End Systems Hung in Captive Portal
Thanks
-Ryan