NAC Unable to reach the appliance

[Ilya_Semenov]

Hello, everybody!

I have installed NAC in a virtual machine and the installation process completed successfully. I have installed NAC license and can ping address of the machine from everywhere. However, from Netsight server I can't get access to NAC appliance using NAC console. The NAC Appliance is accessible over http:\x.x.x.x:8080 and :8443

How can I use this sophisticated software??? Please, help! The only reason to use NAC is ExtremeWifi can't provide (Out-of-box, I mean) authentications for users when client has more than 1 Active Directory Domain!!!

Please, take a look at the picture below. I get this message and don't know what to do.

Many thanks in advance,

Ilya

[Keene__Scott]

Hello,

SNMP is not used to manage a NAC appliance from NAC Manager, but rather, a secure TCP connection. Please make sure these ports are open between the NAC and NetSight server:

https://gtacknowledge.extremenetworks.com/articles/Solution/NAC-Appliance-is-red-in-NAC-Manager/

Also make sure the credentials havnt been changed prior to adding a new NAC:

https://gtacknowledge.extremenetworks.com/articles/Solution/New-NAC-Appliance-Green-in-NetSight-Cons...

If you continue to have issues you should open a case with the Extreme GTAC.

Regards,

Scott Keene

[Ronald_Dvorak]

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-setup-and-Use-Netsight-Authorizatio...

[Ronald_Dvorak]

During the initial setup of the NAC you'd need to set certain parameters like Netsight IP, SNMP community...

Then you'd need to add the NAC to the Netsight console as a device with this SNMP parameters so Netsight could communicate via SNMP to the NAC.

Have you done that ?

[Keene__Scott]

Just to clarify, SNMP is not used to manage a NAC appliance from NAC Manager, but rather, a secure TCP connection. SNMP can be used to monitor the NAC from NetSight Console, if so desired, but this is optional when adding a new NAC to NAC Manager and has no bearing on NAC appliance / NAC Manager communication.