3 weeks ago
Hello, I'm using a guest essentials access, using one-time passcode on sponsor approval.
It's working well on a location, but on other locations, when the sponsor click on "permit" to allow the access to the guest, he get this message :
If you have any idea.
Kind regards,
3 weeks ago
Hello @Sohoshiro,
One more thing to verify before opening a GTAC ticket, In the SSID configs in XIQ, please confirm that you have a user profile configured for every VLAN
Example:
If everything aligns, please open a GTAC ticket for further troubleshooting.
BR,
3 weeks ago
Hello @Sohoshiro,
In the Sponsor onboarding rule you may have selected a very specific location thus preventing others from being allowed. Edit the onboarding rule and in the location field select a broader area. Match same on the template and test.
I hope this helps,
BR,
3 weeks ago
Hello,
Thank you for your answer.
I checked, and as example, my french one is working well, onboarding FR, using location FR
Two others aren't working, DE and ES, and the location is well assigned to them
3 weeks ago
You have the 3 onboarding rules mapped to the 3 locations. Is the Sponsor template also mapped to the 3 locations?
Example:
BR,