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Sponsor permitting a guest : Unauthorized.

Sponsor permitting a guest : Unauthorized.

Sohoshiro
New Contributor

Hello, I'm using a guest essentials access, using one-time passcode on sponsor approval.

It's working well on a location, but on other locations, when the sponsor click on "permit" to allow the access to the guest, he get this message : 

Sohoshiro_0-1718094673228.png

If you have any idea.

Kind regards,

 

5 REPLIES 5

Hello @Christoph_S ,

Thanks again for your answer.

Indeed, my ES sponsor template is mapped to the ES location, same for DE and FR.

But still only the FR is working well, I compared everything and can't find where there is a difference.

Regards,

GTM-P2G8KFN