Teams messages and Whats App messages not sent when using Extreme AP's

[ExtremeNewbie]

Hello Community,

I have a mixture of Fortinet AP's (slowly being phased out and Extreme AP 305C's and 410C's.  All the AP's, Fortinet and Extreme have the same SSID's and VLAN's applied.  

Users are authenticated on both Fortinet and Extreme Ap's with no issues.

The issue I have is, users connected to the Extreme AP's are unable to send Teams and Whats App messages.  Everything else work fine - browsing, YouTube etc.

Teams and WhatApp messages work perfectly fine when connected to the Fortinet AP's.  This leads me to believe the issue lies somewhere with the Extreme Controller SSID setup or the Extreme AP itself.

Does anyone have any pointers or a fix for this?  Is there a configuration in the SSID that needs to be turned on/off etc?

Many thanks,

[Raul_Carbonari]

Hi,
Are the VLANs associated with the SSIDs actually the same on both AP models?
Without firewall filters, there shouldn't be any blocking, unless there is an ACL on the switch port.
Do Teams and WhatsApp manage to stay "online" while only blocking messages and/or calls, or do they fail to work entirely? A packet capture might help clarify this.

Regards,
Raúl Carbonari

[Bill_Handler]

Glad to hear that you reached out to GTAC.  With no firewall rules on the User Profile, this is a head scratcher...  

Please let me know what turns out to be the issue.

Thanks,

Bill

[ExtremeNewbie]

Will do - it's giving me a headache too tbh...

Many thanks,