Teams messages and Whats App messages not sent when using Extreme AP's

[ExtremeNewbie]

Hello Community,

I have a mixture of Fortinet AP's (slowly being phased out and Extreme AP 305C's and 410C's.  All the AP's, Fortinet and Extreme have the same SSID's and VLAN's applied.  

Users are authenticated on both Fortinet and Extreme Ap's with no issues.

The issue I have is, users connected to the Extreme AP's are unable to send Teams and Whats App messages.  Everything else work fine - browsing, YouTube etc.

Teams and WhatApp messages work perfectly fine when connected to the Fortinet AP's.  This leads me to believe the issue lies somewhere with the Extreme Controller SSID setup or the Extreme AP itself.

Does anyone have any pointers or a fix for this?  Is there a configuration in the SSID that needs to be turned on/off etc?

Many thanks,

[ExtremeNewbie]

Hi Bill_Handler,

The issue in the end turned out to be our new web filtering device.  Added the exceptions in for WhatsApp and hey presto!  I also created objects and rules for WhatsApp in XIQ which I will take out and check for access.

However, I do believe the block was caused by the new web filtering device.

Many thanks,

[Bill_Handler]

EN,

Glad you were able to get it sorted!  Thanks so much for letting me know the outcome.

Bill

[ExtremeNewbie]

Not yet.  I have uploaded the logs for the engineer to take a look.

Thanks,