Wi-Fi Disconnecting

[Asilia_IT_Admin]

Hi There

We have 21 x AP3915i-ROW access points installed in our company connected to the Extreme Cloud controller and very recently we have issues where the HP laptops just disconnect from the Wi-Fi network for a few seconds.

We are just looking to keep the connection constant and have checked for other Wi-Fi networks and nothing is on the same channel.  There was one HP printer which has wireless printing.  This feature on the printer is now disabled.  The HP laptops also has the latest drivers and the Extreme Access Point is green on both 2.4GHZ and 5GHZ

Any ideas

Thanks

Nick

IT Administrator - Asilia

[guillaume_cambe]

Hi,

We had same issue, probably because of Windows algorithm to choose Wifi Band.

We changed the favorite Wifi Band to 5GHz ( instead of None ) in Windows driver properties and it solved this "switching Band" trouble and improve wifi experience for our users

[Asilia_IT_Admin]

Hi, Tomasz

We only use HP laptops.  The Wireless card in the laptop varies model to model but it is mostly Intel.  We have updated to the latest drivers and it still disconnects.  It only happens for a few seconds at a time.

Here is some information

Protocol:             Wi-Fi 5 (802.11ac)

Security type:     WPA2-Enterprise

Type of sign-in info:        Microsoft: Protected EAP (PEAP)

Network band:   5 GHz

Network channel:            157

Manufacturer:    Intel Corporation

Description:        Intel(R) Dual Band Wireless-AC 8265

Driver version:   20.70.12.5

[Tomasz]

Hi,

How often do these disconnects occur? Does this happen on 2.4 GHz or 5 GHz? Are all HP laptops affected or just some of them? Is it certain model only? I’m asking for this as sometimes it can be a thing with particular WLAN chipset.

You said it started recently - any config changes, driver updates?

Hope that helps,

Tomasz