3710i Extreme AP client connection

[Michael_Ezell]

I have two 3710 IdentiFi AP's in a conference room. The controller is a C25.There are also wireless mics, projector and Apple TV set up. When a wireless client enters the room they are unable to connect. If there are 25 devices in the room at the most 5 will connect. I have reset the AP's and the clients, but still no go. Has anyone experienced this or know of a solution. IN the controller they are set up like the 3610's and the 3825's I have.

Thank you

[Michael_Ezell]

OK. Thank you. That was my next route, but just wanted to see if anyone else had seen it and maybe had an easy fix.

[Doug]

I would suggest contacting the GTAC so we can get a trace of the ap's eth0 port during the time of the issue.

[Michael_Ezell]

I do not have any load group settings. They are bridge at the AP. They are connected to a C3 switch. No policy or mac locking rules. Yes I do believe that they are active in both bands.

[Tony1]

Is the AP3710 active in both frequency bands (2.4 and 5 GHz)?