Both Radios on AP no function

[Mario_Netuschil]

Hello,

I see following message in the AP Log:

wassp_stats_populate_radio_block()-SIO.gifMTU failed

What should say me this?
I have changed the MTU from 1500 to 1200 but the Radios not working.

Many thanks for your help.

BR,

Mario

[Raffi]

Some of these articles may help...btw, what model, country code, software version are you talking about? Do the radios not turn on, or are they on but you don't see the ssid in the air?

https://gtacknowledge.extremenetworks.com/articles/Solution/AP-Radios-won-t-turn-on-SSID-not-visible...
https://gtacknowledge.extremenetworks.com/articles/Solution/Access-Point-radio-is-not-showing-a-chan...

[Umut_Aydin]

Hi Mario,

if you have APs with paddel antennas you have to configure the antenna type in order to get the Radios up.

Check if allparts are enabled and doen't went to down after some chnages..
like topoly/roles/WLAN Services and VNS ..shoudl be all enabled.

A SSID should be connected to the radios.

If this isn't the issue set the AP to factory default and delete it during factory settings from the EWC and let them learned from thebeginning.

I sawa this also in th epast if you had duplicate IP addresses on AP's please check this as well.

If nothing helps..please open a case by the GTAC.

Regards

UMut

[Ronald_Dvorak]

Please do the following....
- set the log level to informational in the GUI > Controller > Logs > Logs Configuration > Wireless Controller Log Level:
- disconnect the AP from the port/power
- reconncet the AP
- look into the log, is the last message that you get "Blacklist successfully sent..." like in the screenshot below.
If not please post a screenshot

[Engin_Deniz_Ati]

Hello Mario,

1. When did this issue start?

2. Were any changes made?

3. What firmware version is the controller running (which controller)?

4. What model of AP is this?

Regards
Engin