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Chromebooks Not Receiving IP Address

Chromebooks Not Receiving IP Address

Parker_Bickel
New Contributor

‎05-09-2019 02:24 PM

Hello, I have an issue where a lot of Chrome clients receive an IP address of 0.0.0.0 instead of one from the DHCP server. I remember having this issue before, when we were paying for maintenance and support, and I believe the APs needed to be optimized for the Chromebooks or something similar. Does anyone have any ideas on this or know what I need to do? I don't believe it is a DHCP issue, as all of our Windows machines grab IPs no problem, just some Chrome ones have an issue.
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2 REPLIES 2

Ronald_Dvorak
Honored Contributor

‎05-09-2019 03:09 PM

Parker,

please post a screenshot of the WLAN service > privacy window.

-Ron
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Scott_Whall
Extreme Employee

‎05-09-2019 02:35 PM

Hello Parker - Have you checked out our Support Portal and our Knowledgebase? I'd start here, but we have multiple articles dealing with Chromebook connections.

https://gtacknowledge.extremenetworks.com/articles/How_To/Chromebook-Troubleshooting
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