EWC C5110-2 Ports doesn't come up.

[Mohammed]

EWC C5110-2 esa port doesn't come up.

1.checked the Admin status of the ports on both the end (switch as well as controller).Still the port shows down.

[Ronald_Dvorak]

Let's start with the most basic question - which of the below ports have you connected ?
esa1 = #2 = the fibre port

Is the esa1 enabled on the controller GUI > Controller > Network > L2 Ports > checkmark for esa1 is set and it's not in a LAG

-Ron

[Sam]

Hi Mohammed,

If you've confirmed the cable and switch ports are good, configured a topology in the GUI for esa1 and there is still no luck then i would advise opening a case with us here at GTAC.

- Sam

[Mohammed]

Hi Sam

This controller is already in used.Esa0 is being used and its working fine.
Now I want to use esa1 for the captive portal traffic so when I connected this with switch it is not coming up.

[Sam]

Hi Mohammed,

Has the port been configured?

https://gtacknowledge.extremenetworks.com/articles/Q_A/Using-the-Console-Port-on-the-IdentiFi-Wirele...

Is the cable being used known to be good?

Is this apart of an existing network or yet to be commissioned?

- Sam