Extreme Networks

shjohn · ‎09-10-2019

We have wireless controllers 5210 running code 10.51.07.0006 – Issue is with only Google Pixel phones are constantly reboot when connected to our Wi-Fi and the problems stop once one turns off the Wi-Fi.

Somebody have the same issue?

Thanks in advance.

Scanline · ‎09-23-2019

Hey there, we are experiencing the same issue. I have some demo gear from another vendor and all users have confirmed that their phones do not reboot while connected to them. Once they switch back to the Extreme APs the phones reboot several times a day. This has to be a bug of some sort in the radio on the phones , but what would Extreme be doing that other wireless vendors are not?

View solution in original post

Ronald_Dvorak · ‎09-12-2019

A device should never reboot/crash - if it happens the vendor of the device should fix the code.

shjohn · ‎09-12-2019

Google Pixel phones reboot issue is happening only in our wireless network which is Extreme networks.
Issue stops once you disconnect from Extreme wireless network.

Rio_Grande · ‎09-12-2019

Then I'd say, this is the wrong forum for your problem. Just g**gled it, this seems to be a pretty common issue with this kind of phones.

shjohn · ‎09-11-2019

Google Pixel phones reboot.
There is no issue with wireless APs,

Rio_Grande · ‎09-11-2019

What exactly does reboot, the phones or the APs?
Had a issue back on V9 where AP38xx crashed when connecting with a iPhone7.