IdentiFi: 2.4Ghz clients unable to get IP
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‎08-09-2018 07:02 AM
Hello, team,
I have V2110 installation and 120 3825APs. Surprisingly, 2,4Ghz clients have stopped working. They unable to get IP. 5Ghz works fine.
What could be the reason of this?
Please, help!
Many thanks in advance,
Ilya
I have V2110 installation and 120 3825APs. Surprisingly, 2,4Ghz clients have stopped working. They unable to get IP. 5Ghz works fine.
What could be the reason of this?
Please, help!
Many thanks in advance,
Ilya
25 REPLIES 25
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‎08-12-2018 03:29 PM
I assume then having tested beta versions, all newer 10.41 versions do not resolve the issue...
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‎08-12-2018 03:29 PM
Interesting, I had to downgrade the controllers before it allowed me to downgrade the AP. anywho, controllers and APs all running 10.41.06 until further news.
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‎08-12-2018 03:29 PM
Is there any update with this issue? Seeing this also.
Think this issue exists in 10.41.09 as we jumped from 10.41.06 and experienced this.
Think this issue exists in 10.41.09 as we jumped from 10.41.06 and experienced this.
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‎08-09-2018 10:26 AM
If you are still running into issues I would suggest contacting the GTAC for assistance: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...
Doug Hyde
Director, Technical Support / Extreme Networks
Director, Technical Support / Extreme Networks
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‎08-09-2018 08:08 AM
OK let's do that step by step....
Is that the same SSID for 5GHz and 2.4GHz ?
Per the describtion the clients on the 2.4GHz are connected to the SSID but get no IP.
- are they authenticated = if you check the client/SSID report to they all have the green lock in the first row
- who is the DHCP on that network, is it the controller or a ext DHCP
- does the communication work if you set one client with a static IP
Is that the same SSID for 5GHz and 2.4GHz ?
Per the describtion the clients on the 2.4GHz are connected to the SSID but get no IP.
- are they authenticated = if you check the client/SSID report to they all have the green lock in the first row
- who is the DHCP on that network, is it the controller or a ext DHCP
- does the communication work if you set one client with a static IP
