Identifi Guest Portal User "corruption"

[Andrew_Schmitt]

Our guest user list seems to corrupt itself. A user account that works correctly that has no expiration will all of a sudden throw an incorrect password from the captive portal page. We reset the password and everything is fine after that. We're running 09.21.03.0010 on a V2110. Any help is appreciated.

[Ronald_Dvorak]

In had the below picture already in my first answer to you but as the problem description was a little bit different I've removed it and requested more information.

Yes that is FAD.

[Dusan_K_]

I guess it is functioning as designed ...
https://extremeportal.force.com/ExtrArticleDetail?n=000007059

Now we have set "0" for both, Account and Session.

[Ronald_Dvorak]

Check the following in the GUI > Logs > Audit: UI >
make a screenshot of the ticket that doesn't work and post it.

Here a example...

Then go to GUI > Logs > Login > Guest Portal
Check if this ticket was used = search for the User ID - please also post a screenshot if you'd see a login for the guest user.

Example:

[Dusan_K_]

Hi,

is this issue resolved? Have the same one in 10.31.04.0009 (single V2110).

Account Lifetime: "0"
Session Lifetime: "30 hrs"

New guests cannot login 30 hrs after account creation! Config restore is needed.

-Dusan